People & Seats
Seat
A specific functional role in your Accountability Chart — defined by the key responsibilities and outcomes it’s accountable for, not by a job title. One person can sit in multiple seats temporarily, but the goal is one person per seat.
In Plain English
A role in your company, defined by what it’s responsible for producing — not what it’s called.
What it looks like in practice
The Operations seat lists five roles: scheduling, quality, safety, crew management and customer delivery. One person owns the seat, even if others help with the work.
The common mistake
Putting two names in one seat. When two people are accountable, nobody is.
Related Terms